Q: Do you require a minimum order?
A: Yes. Orders placed through our online store must be a minimum of $10 before our system will allow you to complete the checkout process. Orders placed with our Customer Service Department by phone, fax or email must be a minimum of $50 or else a $10 processing fee will be applied to the order. The minimum order requirement and fee are waived for government agencies.
Q: I don't want to place an order online. What are my options?
A: We hope that you will find our online store to be an easy and convenient way to purchase Hall Signs products. If you prefer to place an order with our customer service department, please contact us at 800-284-7446. Representatives are available between 7:30 AM and 5 PM, Monday through Friday. You may also email your order request to firstname.lastname@example.org, or fax it to 812-332-9816.
Q: How long will it take to receive my order?
A: The length of time it will take for you to receive your order is dependent upon the product(s) being ordered and our current production schedule. Hall Signs is a manufacturer and the majority of the products we sell are made to order. We process, pack and ship orders Monday through Thursday. Orders may ship in as few as 24 hours while some may take up to 15 business days. You will receive an automated email with an estimated ship date for your order once our staff has been able to review and place the order into our production schedule. Please note that this date is not a guaranteed delivery date. The estimated shipping date provided for your order is based on current production lead-times. Production lead-times are subject to change as production volumes fluctuate. If your project is time-sensitive, please contact us at 800-284-7446 for the most current lead-time estimates.
Q: Can I get a proof of my custom sign before I place an order?
A: We ask that any customer requesting a proof or other artwork before an order has been placed and paid for pay a $25 layout fee to cover the labor costs of producing said artwork. Proofs requested with a paid order will be produced at no charge. Your proof includes one free revision. All revisions after the initial layout and first revision with incur an additional $25 fee per revision.
Q: I want to add a logo or photograph to my custom product. How do I upload these files?
A: If the design of your product requires additional logos, images or other files, we ask that you send them to us within 24 hours of placing your order. After you have completed your order, you will receive an order confirmation with your order number. Please send a new e-mail with your artwork attached to email@example.com with your order number in the subject line and your daytime contact information clearly noted in the body of your email. If your files are too large to e-mail, please contact us at 800-284-7446 and we will give you alternate submittal instructions. Our system does not currently support uploading of files.
Have a question that you don't see the answer to here? Contact us and we'll be happy to help you.