All sales are final.
Merchandise may not be returned without prior approval from our customer service department. Goods returned without prior authorization will be rejected at the receiving dock. If you feel an error has been made in the production or processing of your order please contact our customer service department at 800-284-7446 for consideration.
If it is determined that an error has been made by Hall Signs in the processing or production of your order, we will authorize a return for the incorrect merchandise. All other requests for return are at the discretion of management, and will incur a minimum 15% restocking fee.
If your return request has been approved, we will send a return authorization form for your review. Make sure that all information on the form is correct. Your signature on the form indicates your understanding of our return policy and procedures and your compliance therewith. Your return authorization is complete once the form has been received by Hall Signs with your signature. Items approved for return but sent without a signed form may be subject to additional processing fees.
Please package all merchandise for return in the same manner that you received it. If you have any questions about packaging merchandise for return, please contact us at 800-284-7446. The cost of return shipping is the responsibility of the customer; however, if the error has been determined to have been made by Hall Signs, we will issue a call tag to have the merchandise picked up and returned to us.
All credits against the returned merchandise will be processed once the merchandise has been received, determined to be in good condition, and free for damage due to negligence on the part of the customer. Credit will be issued for the returned product only, less any restocking fees.